Creating a positive customer experience goes beyond service and high-quality products, it covers every corner of your establishment, including the often disregarded washroom. A well-designed washroom can significantly enhance customer satisfaction, leaving a lasting positive impression and adding to the overall feel of your business. From cleanliness and hygiene to incorporating modern design elements, your washroom can be a powerful space to demonstrate your commitment to customer care.
It’s important you consistently consider how you can elevate the customer experience and this can be done by highlighting key factors such as layout, accessibility, aesthetics, and sustainability. Whether you manage a 5-star restaurant, a cosy local café, or a corporate office, these tips will ensure your customers and employees are satisfied with the facilities provided.
How does washroom design impact customer experience?
By paying attention to key aspects of washroom design, businesses can create a space that not only meets the functional needs of their customers but also enhances their overall experience, leaving them with a positive impression and opinions. There are also a number of different regulations that your business will need to follow such as how many cubicles a restaurant should have or the measurements of a disabled toilet.
Here are some reasons as to why washroom design is so important when it comes to your customers.
- Leaving a positive first impression
- High sense of cleanliness and hygiene standards
- Comfort and convenience
- Positive reviews and recommendations
- Feeling of inclusivity
Improving customer experience through washroom design
Whether you’re building your business from the ground up or are looking to upgrade your current facilities, here are some of the most important things to consider and implement.
Keeping your facilities clean
It doesn't matter how nice your interiors are or how much money you’ve spent on fancy fixtures if your washrooms aren't kept clean and tidy, customers will be dissatisfied with the facilities. Ensuring your washroom has a regular cleaning schedule and waste management will ensure that the space is safe to use, meets any hygiene standards and also makes the customers feel comfortable. Having a regular schedule will also ensure that you have people refilling things such as toilet rolls, hand towels and hand soap as well as noticing any larger issues such as damage or leaks.
Washroom lighting
The lighting you opt for in your washroom can have a huge impact on the overall feel and atmosphere created. Not only will you need to ensure that your washroom is well-lit and visible, but you will also want to consider the aesthetic you’re going for. For example, do you want to use warm lighting or set a moody, romantic feel through dimmed lighting?
High quality fixtures and features
You might be tempted to cheap out on your washroom however, this will become visible over time, especially with how often washrooms are used. Using high-quality fixtures and features will ensure that your customers always have access to working facilities and there is minimal concern in terms of things breaking or not operating. Make sure to invest in quality toilet cubicles, vanity units, IPS systems, dispensers and hand dryers, waste systems and any other plumbing fixtures.
Accessibility and family-friendly facilities
No matter what industry you’re in, if you’re servicing or dealing with customers, providing accessible and inclusive facilities is a must. This includes disabled toilets, family restrooms and baby-changing facilities. Similarly, for female washrooms, you will want to ensure that have access to sanitary bins in each cubicle and even sanitary products if possible.
For disabled toilets specifically, there are a range of laws and regulations that you will need to meet to ensure that the space is safe and fit for purpose. When designing an accessible toilet, you will need to consider features such as the size, the equipment included, emergency signals and the placement of all products.
Signage and clear communication
If you own a large property, it is important that your customers can find their way to the washroom without any restrictions or difficulty, especially if they are public toilets and there isn't anyone around to help. You will also need to ensure that all the doors have the correct signs in terms of gender and disabled access.
Bathroom Design by Inspired Washrooms
Inspired washrooms offer bathroom design services for a range of different commercial spaces and businesses across the UK. Based in London, we also offer our services in areas such as Leceister, Derby and Birmingham. From full washroom fit-outs to CAD designs, we cover the whole of the design process to create a washroom that everyone can use.
We love elevating commercial washrooms from tired old spaces into modern, fit-for-purpose washrooms that you can be proud to say is yours. After years of working in the washroom design and refurbishment space, we’ve been able to create and keep relationships with so many. Having these connections makes it easier for us to design your washroom to a standard that you’re excited about.
Give us a call today on 0115 671 3867 or fill in our enquiry form here.